Contact Support
If you run into issues while using MarkLogic Data Hub Service (DHS), contact MarkLogic Technical Support by creating a ticket or sending an email.
Note: MarkLogic recommends creating a ticket.
Important: To receive support from the MarkLogic Technical Support team, you must be a registered MarkLogic Support Contact with a Support account and active services in Data Hub Service.
- If you do not have a Support account, you can request one at https://help.marklogic.com/marklogic/AccountRequest.
- If you do not have a Support account or active services in Data Hub Service, you can contact us at https://www.progress.com/company/contact.
Create a Ticket
To create a ticket, sign in to your Support account at https://help.marklogic.com/ and click New Ticket. In the form, select Cloud Services as the department and provide all requested information.Tip: For quickest response, please provide all information you are asked to provide.
Send an Email
You can send an email to cloud-support@marklogic.com.Tip: For quickest response, please provide all information you are asked to provide.
If you send an email to MarkLogic Technical Support, please include the following information:
| Identifier | Description |
|---|---|
| MarkLogic Service ID | The identifier for your DHS account. In the DHS navigation bar, click the username to open the drop-down menu and display your MarkLogic Service ID.
Example:  |
| Service ID | The identifier for your service. In the Dashboard, click the service name in the Service column.
Example: AWS Azure Note: The MarkLogic Technical Support team only needs your Service ID if it is applicable to your issue.
|
| Platform | The platform on which your service is running.
Example: |
For additional details about working with the MarkLogic Technical Support team, see the MarkLogic Support Handbook.